I are obtaining from Monument Metals for around six months now and also have ordered about $260K worth of Silver and Gold goods. Out on the 24 shipments I only had a difficulty with just one shipment remaining harmed in transit and following a get in touch with to Giselle and Jonathan they took care of it.
I place my purchase in on Feb 24th! I in no way acquired a affirmation e mail which the get was taken. The cash was taken out of my checking account a few days back and my purchase has nevertheless to even go into "awaiting shipping and delivery" standing.
The CFO, Daniel Lee, of Monument Metals achieved out to me right after Studying of my review on Trust Pilot. I give Daniel Lee credit for accomplishing that. He wanted to know more details on the situation to aid coach his staff members better & ideally prevent repeating the blunders made with my purchase. Daniel apologized to the mistakes and delay his company caused and assured me he would get my order out the following day, which he did!
Monument Metals is actually a spouse and children-owned cherished metals and unusual coin business enterprise headquartered in Frederick, MD. The business's entrepreneurs are veterans of your numismatic and bullion organization, with just about three decades of put together marketplace experience. After investing solely from the wholesale end from the marketplace, the principals of Monument Metals commenced advertising to most people in 2014.
I've addressed diverse sellers just before but this first time working experience with Monument Metals was the ideal. The swiftest discreet transport around and customer support was brilliant. The product appears to be like and feels terrific. Thank you Monument Metals for this expertise. I is going to be back once more as being a shopper.
Monument Metals will take satisfaction in their customer care. They recently showed this by promptly resolving a transport challenge for one of their prospects. USPS caused the delay, but Monument Metals went earlier mentioned and over and above. They overnighted a replacement bundle for free!
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If I ever receive an purchase that arrived in fewer than represented situation, Giselle at Monument Metals can make it ideal!
Lance, we apologize to the late shipment of one's order. Sadly, this was all through a Visit Your URL duration of very high demand from customers, the highest in the history of our industry, and your order did go out late.
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Monument Metals is competitively priced, with comparisons demonstrating they offer competitive pricing in comparison to the two local coin shops and online retailers. The company accepts various payment methods, together with Charge cards, checks/income orders, eCheck, wire transfers, and PayPal, which makes it much more effortless for patrons to produce buys.
I'm an investor which has a constrained wallet, still im also a collector of excellent American collectibles I fell in really like with Monument Metals BU provide for Peace pounds , that i returned to position two far more modest orders
Nevertheless, there are actually shipping delays beyond our Handle. They cope with any problems by being pro-active and retaining their significant amount of customer service. They want their consumers to be confident that their orders is going to be looked after and considerations dealt with without the need of hold off.
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